Advantage IQ offers two different ways for you to get
answers to your questions about Facility IQ. You can contact us by
e-mail or by telephone using the contact information below. Our
Technical Support Help Desk is staffed from 7:00 A.M. to 4:00 P.M.
Pacific Time. Our policy is to respond to phone calls that are
received during business hours within two hours, and to respond to
e-mail messages within 24 hours.
Before you call, please gather as much information as you can about the problem. Providing us with such details such as your name, your company name, your location, the type of hardware you are using, your web browser, and a description of the problem will help us provide you with a solution.
If you experience technical difficulties
viewing or accessing Facility IQ, please contact Technical Support.
If you have questions regarding bill information or reports, please
contact your Facility IQ Customer Service Team.